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Ikea Reviews

1.5 Rating 1,588 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

1.5

Based on 1,588 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Justyna Joanna Mantusz

80

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ikea have the worst delivery I have ever had. We (me and my my parents who are over 70 years old)are moving to a new apartment and Ikea is supposed to deliver bed stuff to us today by 1pm. However, we waited the whole day maybe until 5:40 since we are so hungry and need to go to grocery store. After we got to grocery store, the delivery guy called and said he is coming in ten minutes and I asked him if he can call me back later. Then he said,”I am good”. I think he is fine with that. However, after I called customer service, they never deliver and said they will deliver on Friday. Which means two elderly over 70 need to sleep on floor for four more days! 1. They changed delivery time and never let us know when they are coming 2. They did not call us 30 mins ago instead 10 mins ago 3. The guy lied . I will never use such a service as Ikea again and my parents maybe get cold since they are sleeping on the floor.”

Posted 1 year ago

“IKEA has the worst customer service. I am regretting and crying that I decided to buy a TV unit from IKEA. Paid for delivery, assembly and of course the product. But it turned out to be a painful experience. Nothing was done as per the date and time promised by IKEA at the time of payment. And now of course payment is done so why will they even bother. You can never get through their customer service and not even email response. I am stuck with the items its been just lying in my living room with the packets half open. Terrible terrible. I can only warn people to avoid IKEA. This is the last purchase of mine with IKEA for sure. Just trying to resolve this issue once its done its bye bye to IKEA forever.”

Posted 1 year ago

“We came to Memphis from Little Rock to buy stuff two weeks ago. Some of our purchase was back ordered. When it came in, we came back to Memphis to pick up the shelves from our Pax order out at the distribution center. There is no sign anywhere on the building at the address IKEA gave us indicating it was an IKEA pick up center. We drove around for at least 20 minutes trying to find the place. We finally found it in a loading dock area and below is the only signage. We got here at 4:30 and there’s no one here. Door is locked. I called the resolution center and they were absolutely no help at all. Told us to call back Monday. We called the number on the hand written note on the door and the guy said they’re supposed to be open until 5 o’clock. He said he left early as he didn’t expect anyone to come today - yet he was supposed to be here until 5. He said he would come back to give us our shelves in 15-20 minutes. He did about 30 minutes later. But do you think he apologized. Nope. Sadly, I’m so frustrated with Ikea I’m not sure I will ever shop there again. Mario at the Memphis store is great. The rest of our experience has been horrible. How is it that such a large and popular international company can be run so poorly?”

Ikea 1 star review on 20th August 2022

Posted 1 year ago

“No delivery into house”

Posted 1 year ago

“We have started to plan our kitchen in March 2021 our kitchen been finished April 2022. We do understand it been tricky couple of years with many sets back. However, the service which we have received was beyond poor. Once we have planned our kitchen, we had preinstallation person come in to take measurements. After the installer guy came to have a look at the kitchen and take measurements. I believe it was June 2021 . We were happy to go ahead book installation (at that point was supposed to be September October) Unfortunately we were not able to do so as parts of the kitchen were not available. Once parts become available we were able to book installation date. We been given installation date for January. At that point we were frustrated as it been taken months so we wanted to cancelled the whole order. I called in and asked to cancelled the order the person said they will see what they can do and if they can bring the date forward. When she got back to me she said the order ( whole of the kitchen will be deliver 29th August ) and the installation will happen first week in September . Days to go to September nobody got back to be so I tried to chase up. I got answer it was a mistake and the installation is still happening in January . So I called again to cancelled. Again I was told they will bring the installation forward. So they did to December. The installer guy came . Checked the measurements and said its wrong. How frustrating. Me again trying to contact ikea to sort out the issue. It took several emails once I got an answer. At that stage part of the order was already delivered which wasn't convenient to have a desk top in the small house with a crawling baby . The installation was story on its on. Our breakfast bar was not existing. The long door on one of the cupboard were four half's. Parts of the kitchen and the water tap been poorly fitted. One of the electrical socket is not in working order since the installation. I am not mentioning parts of the order were missing or haven't been added to our order. I contacted customer service several times just to be told they will deal with everything once is finished. Once everything been finished I called up again just to be told I need to fill up feedback form. I filled up feed back form twice, nobody got back to us. I went to the IKEA store two months ago, hoping they be able to help me. Two months later still no answer no sorry for the bad service or money off from the service provided. Which we been told it will happen once everything is finished. If IKEA customer service reading this email I would appreciate if they get in touch with us.”

Posted 1 year ago

“This review is directed at customer service or lack of! On August 8 2022 I sign up for kitchen cabinet measurement for $79.00. We are going to remodel our winter home, made airline tickets to the tune of $800.00. We made other appointments around the IKEA measurement person. Then we received an e mail notification of no availability for a measurement . We were asked to reschedule at an earlier time which we could not do. Asked for management to contact me and received NO response. I called customer service and was hung up on Two occasions. Well I guess IKEA has plenty of business and doesn’t need our $12,000 job.”

Posted 1 year ago

“POÄNG chair cushions have changed. The new cushions are very thin and very uncomfortable. The cushions do not remain in place. I could go on.....glad I saved my old cushions.”

Posted 1 year ago

“Ordered a desk was told in stock and scheduled for delivery. On delivery day was not delivered fully then had to call to find out item was out of stock. The. Got force feed a refund by a very rude CSM in the end I had to reorder the same item in a different colour (which I was not offered) at an extra cost of £40. Just total un-empathic, clinical cold handed incompetence”

Posted 1 year ago

“If I could I would give Ikea no stars. Full kitchen order put in November 2021. Multiple late deliveries, I think because they contract it out. When I say late, I mean by a couple of hours. Ordered a wall oven with our kitchen at a price of $1492 but since they were out of stock we were not able to get it. The oven is going to be discontinued in January....and guess what.....it went from $1492 to over $1900. This is seriously some bullcrap.....sorry blood pressure getting high. Waiting on last piece (wall oven) with a delivery between 11-3pm. As I type this, it's currently 438pm. It is what is at this point, 9 months of horrible service! Call center personnel are OK, they only can do so much. I forgot, they don't transfer items from store, another WTF. TAKE HEED TO THIS WARNING.....they are good for small items, but large items like full kitchen....DO MOT DO IT! I'm done venting, hope this info help your decision.”

Posted 1 year ago

“PS 2014 Pendant Light. Impossible to get the dome to fit firmly to the ceiling. Had to cut a bit of batten the length of the diameter of the dome, remove original rose and terminal block, screw batten to ceiling and fasten dome to batten with 2 screws thru' the lip of the dome.”

Posted 1 year ago

“We purchased our Kitchen at the beginning of June . Then you told us after purchase that you were out of dishwashers and couldn’t deliver it with the kitchen delivery and we would have to wait 6 weeks when IKEA would pay for delivery for the dishwasher to come separate. We were given a case number. This morning we received a text saying our dishwasher was in , then we rang straight away at which time You told us they’ve all been sold and we now have to wait another 6 to 9 weeks. Disgraceful service . Should never have bought your kitchen and will not be recommending you to Anyone !!”

Posted 1 year ago

“We ordered a kitchen remodel I December of 2021. We record most of the order, with the exception of a cabinet over the refrigerator. It arrived mid July of 2022. They installed all but the addition portion. They want to charge $250 for another trip. They expected me to keep the $20k in supplies in my carport u til everything was delivered. Really?!??? From December. Never will use Ikea again”

Posted 1 year ago

“Pax Wardrobe We ordered a Pax wardrobe online. one 100cm frame and one 50cm frame. We ordered sliding doors and after spending 6 hours putting it together we found out that the bottom door runner does not fit. They only fit frames that are 75cm each. Why did the website allow us to buy these doors with different frames? Also there was no wardrobe bar available for delivery so had to drive to Reading to pick one up. The delivery driver said that the order came from Reading so you can imagine our dismay!”

Posted 1 year ago

“So there etobicoke said 1 hemmes tv bench in stock. I tried calling to double check. No way to call that store. Went there from Wasaga beach. They did not have it and the one girl was not helpful at all. When talking to lady at service desk she gave me a central line to call for inquiries in the future. I asked if they would actually check with the specific store. Her comment was that it depends who you get or the roll just check online.that’s really helpful- I checked online s as md they said that they had one. I will NEVER shop here again”

Posted 1 year ago

“They did not delivered all of ordered items and now I’m charged for another delivery. Customer service is just terrible, quality of their products- appalling. Definitely not going to buy from them again. I do not recommend this company.”

Posted 1 year ago

“Ordered a set of furniture for my new apartment. First, they canceled my futon order because they were out of stock. Then, when I got the dining table, I realized some parts were faulty. Ikea furniture has NO SPARE PARTS and it takes 1-2 WEEKS for spare parts to arrive through delivery. The company also REFUSES to compensate you for wasted time unless you really fight for it. If you do not live close to an Ikea, NEVER buy from there. The online service is beyond terrible.”

Posted 1 year ago

“I ordered a full size platform bed frame from Ikea. I didn't come with the slats that go down the middle of the bed frame. When i complained they told me they were a separate order. Who sells a platform bed frame without the slats down the center of the frame? The frame is useless without the slats to support the mattress.This was my first order from Ikea never again I will order from Amazon instead Ikea is just a big joke”

Posted 1 year ago

“Bad products, bad service, unfriendly customer service. Be smart, spend your money elsewhhere!”

Posted 1 year ago

“Ayer me dieron un disgusto en la sección de RECOVERY el trabajador me engañó, me dijo que me reservaba un mueble y lo vendió, le dije que me quejaría y con una aptitud muy chulesca y altanera me dijo: me llamo Eduardo y ahí está atención al cliente. Ala!!!!! Que verguenza de servicio y atención. No vuelvo ...”

Posted 1 year ago

“I have a guilty pleasure. After careful consideration, I decided to buy my bed frame from IKEA SA. I was excited as it took almost a month to decide on the design and hard-wearing. I bought it, assembled it, and was as happy as one non-Swedish person could be. Then it happened. Eight months in, the bed broke. Cracked down the middle. The beautiful bed frame that I so painstakingly chose and assembled had broken. And all I did was sit on it. I knew this was going to be a challenge. After communicating with customer service. They told me the product is not inclusive of the warranty policy !!??”

Ikea 1 star review on 5th June 2022

Posted 1 year ago

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Ikea is rated 1.5 based on 1,588 reviews