Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Ikea Reviews

1.5 Rating 1,589 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

1.5

Based on 1,589 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Ikea made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ikea 1 star review on 13th December 2023

Ikea 1 star review on 13th December 2023

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Ikea 1 star review on 19th September 2023

Ikea 1 star review on 12th March 2023

Ikea 1 star review on 31st December 2022

Justyna Joanna Mantusz

80

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company is from Sweden but they have very poor manners. At the billing counter you have security people staring at your goods and at you. They are checking if you have stolen something. Its so sad, I havent seen such a thing happening anywhere in the world. At least train them to stand a bit away or stare discreetly. After purchasing goods worth a fortune, you dont like to see such a staredown. Shame on Ikea India. If they treat Indians with such disrespect, they should be made to shut shop in India. As usual the Indian management team fails you. #shutdownikeaindia”

Posted 2 years ago

“Returning something is extremely painful. I tried 4 times, every time I leave as waiting in the queue for hours are super frustrating and not everyone has time to wait. Eventually I just had to endure and waited 2 hrs in a queue for something that literally takes 5 minutes to do. I will think twice before I buy there again.”

Posted 2 years ago

“Here's my email to IKEA which somehow was blocked: Hi, I ordered a sectional gray sofa couch and a utility cart from the New Haven Store on 3/26; I stood for 30 minutes for someone to confirm that there was one utlity cart available and they would add that on my pre-existing order (I have the Printed Order copy as attached, along with claim number). I was then told they would *both* would be delivered to my address by Monday, 3/28 when I spoke to someone in the store. Because of this confirmation, I continued with the delivery process and paid for both items and the delivery fee. When I did not receive any notification on 3/28, I called and I was told there was no delivery date for the sectional and the cart was not on my order. I then had to follow-up with an additional SIX (30-60 minute) CALLS during my work day, with call center representatives who did not care to nor could investigate with compassion to further assist me. I had to go through the same strenuous process during the beginning of EVERY call, to re-summarize my name, address, order number, and what the issue was (versus a representative having the due-diligence to add notes or read any notes from my prior calls). On my last call, the representative spoke to an "ERIC" at the store, who confirmed the sectional will be delivered to my Home tomorrow, 3/30 and that the utility cart was out of stock, which will be refunded... I will like to add, that I am moving out of state THIS week, and that's why this lack of organization, communication and respect has been one of the most horrendous experiences I've dealt with (especially from someone who actually used to work at a call center, so it's mind-boggling how unorganized Ikea's call center is). It's caused additional MONEY, stress, and additional time that I don't have to now go look for another utility cart that can be shipped to my home before the movers come. I EXPECT a response from this email, confirmation that my sectional will arrive tomorrow 3/30, a refund for my utility cart, and some type of credit for all of this chaos and unorganization I've experienced. I like to further add, if the utility cart was out of stock, I would have never added it to my order nor would have spent an additional $50 for shipping since I could have packed it in my vehicle (I added the item as advised by an IKEA representative since I was already paying a flat fee for the order). I also would like an explanation to why every time I requested help from a Supervisor or a Lead, representatives just transferred me to another fellow colleague. This is the most unprofessional experience I've faced. Please be aware that if I don't receive a response within 24 hours, I will do my due-diligence to tap into all of my corporate contacts and every Ikea contact to get this resolved.... Thank You,”

Posted 2 years ago

“BUYER BEWARE! I always thought IKEA was a reputable company. I found out the hard way they are NOT! I ordered a dishwasher because it came with a 5 (!) year warranty. Unfortunately it arrived with some cosmetic damage to the door. I immediately called for replacement. The representative offered me a 30% “as is” discount to make it right. I even got it in writing. So I paid my plumber to install it. Three days later I got an email saying sorry no “as is” discount, you must have the unit uninstalled for us to pick up/we will deliver another but you must pay to install again yourself. Wait…what? If you don’t you get no discount and no warranty. Wait… what? Be extremely cautious dealing with this company! They lie and don’t honor their written resolutions. Now I have paid full price for a damaged dishwasher and paid a plumber to install it and I get NO discount and NO warranty. In order to get the warranty I have to pay a plumber to uninstall, wait for IKEA to pick it up, wait for a new dishwasher to be delivered, pay a plumber to install. OMG I just wanted the new dishwasher with the five year warranty! They delivered a damaged dishwasher, offered me a satisfactory resolution IN WRITING and 3 days later reneged! I am livid,have been on the phone, email for a week! I can NOT get to a manager..what a MESS!!! NEVER again—IKEA damages items, makes false promises and then dumps their mess in your lap, at your expense to fix. I do NOT recommend”

Ikea 1 star review on 28th March 2022

Ikea 1 star review on 28th March 2022

Ikea 1 star review on 28th March 2022

Posted 2 years ago

“Went to the store in Oak Creek Wisconsin purchase some stuff for almost $2000 was promised it would get delivered on March 27th and and nothing has been delivered drove a 1/2 an hour back to the store spent another hour there talking to a manager and they will not do nothing they said it got delayed was not contacted by email or phone number they will not give me any money off or anything like that that is not how a company should handle customer service so I would like to speak to somebody in the corporate office If I could but I know that will never happen”

Posted 2 years ago

“We purchased our whole kitchen in our first home together from Ikea in 2019 including Dishwasher & Extractor Fan. We were extremely excited when the kitchen was delivered (however we opted to have it installed by an alternative kitchen installer as Ikea wanted more than half the price of the kitchen itself to have it installed by one of their recommended installers. Anyway, 9 months down the line, the 'Underverk' extractor fan that we purchased broke; the on/off button completely snapped off (which if you look at the reviews online, this is a common fault) and Ikea's customer service told us that it was the duty of the manufacturer to repair the damaged goods. We contacted Whirlpool who sent out an engineer only for the engineer to say "I've never seen one of these extractor fans before, I think it's a Hotpoint one" and he left - again we contacted Ikea who gave us the customer service number for Hotpoint. The same thing happened with Hotpoint, they sent out an engineer and he said "no, definitely not one of ours, it's a Whirlpool fan". Anyway, this happened 5 times before I called Ikea customer services and made an agreement with them that if I took the fan into store, they would do a straight swap for a new unit. We took the fan down to our local store who were willing to do the swap but they didn't have any in stock until the end of March 2022 and therefore I would have to call customer services and get them to send me a link to buy a new fan and they would refund my old one. When I clicked the link they'd sent, the fan had gone up in price by £30 and I'd also have to pay a £15 delivery charge that I would have to ring back the following day and try and recoup. Due to the complications, I decided it would be easier to wait until the end of march and go back into store and just do the straight exchange when the new stock came in. Anyway, we went back into Ikea tonight only for the customer service lady to tell us they should've just swapped the fan for a new one when we first complained as that's Ikea's policy in the first 12 months and now they won't have anything to do with the fan at all. Apparently, they've never sold Hotpoint goods so it's definitely a Whirlpool unit and sent us home again with our extractor fan. We are now having to pay a company to come and clean all our lovely new furnishings and carpets that we spent our life savings on as they constantly smell of a build up of 2 years worth of un-extracted cooking fumes and the hunt continues on how to get our extractor fan repaired... In a nutshell, don't fall for their 5 year guarantees on electrical appliances because as soon as you've paid and are out the store, you might as well use the receipt for electrical goods to wipe with after using the loo.”

Posted 2 years ago

“Spent 12 hours waiting for Mom's delivery only to find out the next day that Ikea never processed the order ! Now we find out the chairs are out of stock. No concern what so ever on their part. Now they want $10.00 more per chair !”

Posted 2 years ago

“Everything! 4 of the 8 IKEA Values were not met, those Values as follows: Renew and improve. ... Different with a meaning. ... Give and take responsibility. ... Lead by example. - Delivery paid for, date and time block set up. No one showed. Called and told it was on the way. This went on for over 2 days. No delivery. No call as to why. Finally had to arrange for pick up from their holding area as merchandise never left. How can it be then, that it was on its way? Why was no one aware after all calls made? - Customer Service, none. Still waiting for a refund of the money paid for delivery - Call back , none Give and take responsibility? None! Lead by example? Not how I would want to be know. Awful experience and still living it with unresolved issues.”

Posted 2 years ago

“Shocking. You would get better customer service from an overseas company. Disgusted by the treatment of their customer service team. Would not recommend Ikea for online shopping and would not buy from their store anymore as a result of this shocking experience.”

Posted 2 years ago

“My partner and I visited Lakeside IKEA and was astonished at the rudeness of an assistant who when I was in the middle of scanning my goods, asked to do a spot check. She then aggressively asked if my partner goods had been paid for and proceeded to snatch his receipt out of his hand. Whilst they are within their rights to spot check your receipt it was strange that she decided to do this in middle of scanning our goods. Her manner was atrocious and I do feel that the staff should be better trained and vetted for their basic manners. I can honestly say that I have never been so rudely spoken to.”

Posted 2 years ago

“What a horrible experience after collecting live plants from Click and Collect. First of all, they gave me garbage live plants! Plants have holes, broken stems, clearly, you couldn't use these plants at all! I can't return them because of the stupid IKEA policy. If you have that kind of policy that it can't be returned because it is live, that doesn't justify giving us crappy plants! The quality of the products and services is so disgraceful.”

Ikea 1 star review on 15th March 2022

Posted 2 years ago

“Same as many others have found, disgraceful customer service. Actually non existent I recently tried to call IKEA starting on the 28/2 about my $450 returns card had expired and would they override the expiration as I have had Covid lost my job and been unwell and forgot I had to use voucher. 3 calls made Yes my fault I forgot it’s like me going and stealing from there business other companies are advertising extra time to use vouchers due to Covid over the last 2 years After many calls and since my first email sent on the 3/3/22 with no reply and no one wanting to help on the phone after asking for it to be escalated.I went to IKEA at Tempe Sydney Australia 12/3/22 and the manager at customer Service just didn’t want anything to do with me kept saying call the customer service line, I tried to tell him I had and I was kept on hold each time for 20-30mins and when I got through I had asked to escalate higher which wasn’t happening. Pretty much treated the same way by phone, email. So thats why I went in person thinking it is the best way to work with them. WOW how wrong I was Way worse! his attitude that it’s ok to take over $400 of my money and treat me with contempt and when I said you’re happy for me to put a bad review up he said go ahead do it and walked away and left the girl at the counter with me who at least was saying sorry. I would hate to think how many people are being ripped off and treated not like a customer just a problem they want nothing to do with. Ikea has no customer service skills or empathy. I understand from a business point, but they truly don’t care they have my money now so I’m inconsequential to a big company If Ikea train staff and managers to treat customers like this or your company’s values are acceptable in your mind IKEA really needs to get their morales right I recently tried to call IKEA starting on the 28/2 about my $450 returns card had expired and would they override the expiration as I have had Covid lost my job and been unwell and forgot I had to use voucher. Yes my fault , but it’s a lot of money for me. other companies are advertising extra time to use vouchers After many calls and since my first email sent on the 3/3/22 with no reply and no one wanting to help on the phone after asking for it to be escalated.I went to IKEA at Tempe Sydney Australia 12/3/22 and the manager at customer Service just didn’t want anything to do with me kept saying call the customer service line , I tried to tell him I had and I was kept on hold each time for 20-30mins and when I got through I had asked to escalate higher which wasn’t happening. Pretty much treated the same way by phone, email. So I go in person thinking it is the best way to work with them. WOW how wrong I was Way worse! his attitude that it’s ok to take over $400 of peoples money and treat me with contempt and when I said you’re happy for me to put a bad review up he said go ahead do it and walked away and left the girl at the counter with me who at least was saying sorry. I would hate to think how many people are being ripped off and treated not like a customer just a problem they want nothing to do with. Ikea has no customer service skills or empathy. I understand from a business point , but they truly don’t care they have my money now so I’m like a bug inconsequential to a big company And If that’s what you train your managers or your company’s way of working with people IKEA really needs to get their morales right I work in customer service and would be reprimanded if I had that tone and attitude towards our customers it’s just down right rude unhelpful basically told it’s my fault voucher ran out. I guess they have never forgotten anything,a bit of compassion and common sense would be good. Like let me see if I can try to help you would have been a good start from the manager. I will never buy anything from IKEA again. People CHECK your gift return cards are in date or you will lose your money remember it’s your money!”

Posted 2 years ago

“HONESTLY I WISH I COULD WRITE -5 STARS BECAUSE EVEN 1 STAR THEUY DONT DESERVE IT. I have had too many things going on with IKEA that to cut the story short, ordered on the 6/01/2022, return three items straight after delivery. Received only a partial refund, I chase them so much for the balance that till today 2/3/2022 No balance refund received, I have now open a CASE WITH PAYPAL. This company is an absolute JOKE”

Posted 2 years ago

“Well! I have approached Ikea a few times and wanting some information on a new kitchen. Each and every time I approach staff in the kitchen department, I simply get shot down. Abrupt and rude customer service. I'm about to spend $15,000 and I'm so in shock of the way I get treated. It's so disappointing! I've shared my experiences with many. I was in yesterday and spoke to Julie at Ikea ....and I was basically dismissed - again!”

Posted 2 years ago

“I don’t know where to begin from! Worse worse worse service ever! I have been waiting for missing bed parts over two weeks. Each time being told and emailed that it’s on its way but never arrives. Rang ikea over 20 times and each time given different advice! I wish I had never ordered from them. I have a bed that’s half assembled and I can’t get anywhere with ikea! I have been left on calls for hours and hours just to give me a different answer and to promise me it’s on its way but haven’t received it until today!”

Posted 2 years ago

“I would gone 0 stars, but I have to give 1 star to leave this review. WORST SERVICE CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE! We have spent tens of thousands at IKEA on kitchens and furnishings over the years and I WILL NEVER SHOP HERE AGAIN. Purchased a click and ship sofa in Memphis and when we got home to Knoxville we realized they did not give us and entire section. After multiple calls they finally agreed to send the missing box to the Nashville warehouse that was 4 hours closer to us. We go there to pick it up and it was severely damaged. Weeks went by and still no sofa. Finally we were assured Atlanta had one on hold for us, 3 hour drive again we were told they did not have it. IM DONE IKEA. You just lost a customer for life!”

Posted 2 years ago

“Wow, where to start with my utter disdain and disappointment with my recent experience ordering from IKEA? Despite attempts to dissuade me from putting in a formal complaint from their customer service team (who helpfully sent me the same copied and pasted excuse twice, 'you can write to us if you like, however the correspondance team are party of the same contact centre.') and no clear formalised complaints procedure (for a large company as this, that alone is wild), I'm hoping this will help others avoid them like a rash because this whole debacle has been a shambles. I ordered two FJALLBO units on the 29th January for a total of £243. I've ordered plenty of items from IKEA before, including during lockdown periods, and their products and service have been consistent and reliable. Our items arrived on the 2nd February, but unfortunately as we were putting them together, it became clear the TV unit was in fact a bookshelf, and we'd been sent the wrong item. Frustrating, but can't be helped, I reach out to the customer service team on social. They tell me they can't arrange a collection and delivery for another two weeks. By this point, it will have been 3 weeks since our order, and the collection is taking substantially longer than just ordering the item again, which is incredibly odd. I'm told bluntly there's no flex on this. Throughout this exchange, staff have provided copy and paste macro responses with little injection of emotion - I have to actually ask someone to even apologise, because no-one has even used the most basic of customer service phrases 'I'm sorry about this', making the whole exchange all the more frustrating. I'm then told, as above, that complaining will take me to the same department anyway, effectively dissuading me from putting in a complaint. I grumble about the huge, heavy unit I'm keeping in my narrow hallway of my small flat for two weeks but what can I do? I've been given no other options. The day rolls around and the day before the delivery comes, I've received texts confirming the time slot for delivery and collection. But then I get a curious email from IKEA confirming my refund, for what and why, the email doesn't say. The following day I get a response to my twitter message, today, the day of delivery/collection, telling me that the item has been returned by DPD and they've refunded me. Why has it been returned? Why can a delivery not be rearranged? Why am I finding this out now, after having to contact customer services again, without actually directly being told by IKEA? Who knows, because I haven't been given those answers yet. IKEA customer service seems consistently disinterested in giving explanations, only vague answers for all of their ongoing issues (a quick glance at their @'s shows how bad they've got over the recent months with other customers sharing their frustration). So here I am, almost a month later, down a TV unit with no idea why, stuck with a hefty box I don't want. This whole thing has been a nightmare, made substantially worse by the complete disinterest by the customer service team to actually resolve any issues - I don't expect someone to move mountains, I expect someone to offer reasonable solutions and apologies. As it stands, I won't be shopping with IKEA again, which is a shame as not only is most of my home furniture IKEA, but I've previously had such positive experiences with the brand. I'm far from letting one bad experience dissuade me, but time and time again in this instance IKEA has made it clear it doesn't care for providing a good experience to customers, nor clear communication about their orders. It's clear their customer service and quality has shot down the drain in recent months, so if you're ordering online I'd suggest avoid, avoid, avoid.”

Posted 2 years ago

“I have been waiting since before Christmas for the storage boxes for my unit which still isn’t in stock. I am very disappointed. As I am now going to get rid of the unit and buy another one with complete boxes from elsewhere..”

Posted 2 years ago

“I'm an old Ikea customer going back to 1994, more than half of my flat was Ikea. This was in Germany and also later in Luxembourg. It was worth the long drive to my nearest store. Now in my holiday home in Spain I went to Mursia to buy some kitchen cupboards. Buying no problem but assembling forget it. The pieces are so cheaply made if you connect a piece wrong and have to dismantle the joints and holes etc are completely ruined. Everything is plastic and cheap and nasty. Some of the pieces just didn't fit perfect and the back of the cupboard was mission impossible.This was my last trip to Ikea. What a shame as this is my first complaint in over e30 years.”

Posted 2 years ago

“HORRIBLE EXPERIENCE! Do not order your kitchen from IKEA. Our order is missing a huge amount of items. A lot of random useless stuff was delivered. 2 items that are missing are now not available. Shall we leave our kitchen without 2 doors until you're ready, then? Clowns. The installer will have to come back and needs to be paid as well. Avoid if you can.”

Posted 2 years ago

«
1
2
...
5
6
7
8
9
»

Ikea is rated 1.5 based on 1,589 reviews