The Manager started by just yelling at me and told me I was disgusting and gross because my mattress had a stain on it when I tried to return it because the springs inside were making it very uncomfortable to sleep on. He continued to yell at me and I thought this was odd to be getting this abuse from someone in customer service. Maybe he was having a bad day or has some personal issues that need to be addresses and is instead taking it out on people that he can take advantage of as a result of his power in this role at work. If I was a white 6' male that was in a suit he probably would have treated me with some respect. At least that's the impression that I got from this ikea manager. I told him that I won't be shopping there again and he said, go right ahead, which is an odd way to try and retain customers.