I purchased a chair from this company for delivery on the 29/5/25. I then received an email on the 2/6/25 saying that your order is on its way and has left the building scheduled to be delivered between 08:00 and 16:00 on the 9/6/25. The delivery never arrived and I was not provided with any updates or explanation. I called on the 20/6/25 and waited for over an hour only to be told the order was never sent and had the order refunded. All I can say is do not order online for delivery, click and collect. At least you might get what you ordered and won’t have to wait over three weeks to be told it was never sent. Absolutely appalling IKEA !!