If there was a zero satisfaction option, I’d have chosen that. I paid 169$ for delivery for items ordered online, and asked for a call before the driver arrived. No call: and I get an email advising of a failed delivery. I call customer service - customer service is also the complaints and escalation department - the person tells me (after nearly 30 minutes total hold time) that there is no delivery time available for another 20 days. I would have to pay 40$/week storage after the first week until the item is delivered meaning I would have to stay home all day since they aren’t reliable about calling ahead as promised . I can’t change my order to pick-up because I asked for delivery (not pick-up) when I ordered online, and once the items are paid for, no changes allowed. I can cancel the order and get a refund, but will not be refunded for the delivery charge. It’s the worst customer service I’ve ever ever experienced. I’ve never shopped at Ikea before and wouldn’t shop there again.