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Andrea
ANC delivered my IKEA furniture. Over $2,000 worth. I paid extra for delivery inside the house. The 2 delivery people were very rude and inconsiderate. I asked them to take 1 box in the front door and the other 2 down to side door (just down driveway about 5 metres). They refused and said they were in a hurry and would only deliver through one door. I’m heavily (and obviously) pregnant and they showed no compassion or common courtesy. It felt very weird and off putting. A little scary and aggressive even. It was like they were not human, but rather snappy, angry robots from some dystopian future where AI has gone bad. This was a terrible service experience. I love ikea, but shame on the ANC transport company for hiring such people. Fortunately I have a strong husband who is able to move the boxes around when he gets home from working all day. Perhaps I will see if he wants a second job as an IKEA deliveryMAN, as I’m positive he would treat pregnant women with compassion and make time to take boxes inside the most appropriate doors. I’ve contacted customer service, hopeless, chat took 2 hours to reply, and over the phone nobody replies.
5 months ago
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Ikea has a 1.5 average rating from 1,623 reviews