The order and pickup process is a complete and utter nightmare!! We waited for over an hour to pick up a nightstand foe my daughter. We were notified by email that our order was ready for pickup. We headed to the store and checkin. After about 30 min we asked a worker who was bringing out another customers order about what was going on. We got the “this isn’t really my department, I’m just helping out today” line. After another 15 minutes we asked for a supervisor. We got nothing. We were treated like they could care less we were even there. I will NEVER buy another IKEA product.