Still awaiting a refund for the order you sent us to collect only to be informed you had lost it. Told we wouldn't be charged, lies.. we were. You have no customer service at all, just an automated phone system. We've claimed our refund back through our bank, which I recommend any customer of yours does, perhaps if enough bank claims come in you'll be forced to compensate. Whoever is currently in charge of IKEA has ruined what was a brilliant company, what an embarrassment.
