Ordered a sofa with cover on January 31. Only cover was delivered on February 4. It is now February 12 and the issue remains unresolved. I have a case number and just found out they have it marked as resolved. It is not. Delivery company lost the first sofa, no idea where the second one has gone. I have been on endless holds with ikea, only to be disconnected without speaking to anyone. I'm on my third endless hold. This experience has been ridiculous. Trucking company blaming ikea, ikea blaming the delivery company. Next call is to my credit card to dispute the charge for not receiving the merchandise as promised.