The representative tried to help but how do you pay $250 plus $149 shipping after taxes and fees $409 but only received cotton covered wood. No instructions and no chaise cover. I call its on back order we can get it to you after the new years. I call I lost count of how many times. We are going to get it to you and give you half of your shipping. Now I call back and they say nope no one has them in we are going to refund you $50.00 for chaise cover but what do I do with this cotton covered wood with no cover?