Well! I have approached Ikea a few times and wanting some information on a new kitchen. Each and every time I approach staff in the kitchen department, I simply get shot down. Abrupt and rude customer service. I'm about to spend $15,000 and I'm so in shock of the way I get treated. It's so disappointing! I've shared my experiences with many. I was in yesterday and spoke to Julie at Ikea ....and I was basically dismissed - again!