No respect to customers time at all. Have spent hours!!!!!, really hours asking to pick up the damaged item which Ikea replaced. Apparently they have not provided the delivery company STI with the paper work to pick the items when they replaced the bed. Overall time with Customer Service on the phone around 5 hours during the last 24 hours waiting to be put through to the right department, and that department turning into being the wrong one. Case # 34775560 and order 250549194. What a waste of time and energy!!!! Please, never order anything from IKEA or use their STI home delivery service....