Ordered a day bed from Ikea on May 4th and they charged me $60 for delivery. I was sent one email, claiming the bed would arrive by May 12th. I did not receive the bed and by May 20th, I contacted customer service. I was on hold for over an hour. This guy picked-up and claimed the local delivery company here in Albuquerque has been holding the bed for over two weeks with no contact nor delivery. Coincidentally, they call me after getting off the phone with this guy. They set a delivery date without asking me, insisted that someone be here to sign and I explained to them that I would be out of town for a few days. They re-set the appointment for yesterday and then called to say that the truck carrying my bed was broken down so they schedule it for today at 7:00 am. Guy shows up in a Penske moving truck, drops on the front porch and goes.