I ordered two chairs, a table and rug online for my son's apartment across country. Ikea said they were delivered . They were not. . Only the rug and table arrived. It is impossible to get in touch with Ikea, absolutely impossible. The email option on the website doesn't work; I waited for 30 minutes on the phone and then had to go to a meeting. The customer service is abominable. If you are in the UK you can get them using a chat function. Not here. My only option is to context the charge on my credit card bill.
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