ABYSMAL!!!! One word - HORRIFIC!!!! My pregnant future daughter-in law sat on the floor of her unfurnished home for 8hrs awaiting her £900 delivery. Apparently the vehicle on its 50min route was stuck in congestion, nothing reported on traffic news. Delivery rearranged for today, driver ran out of minutes. By the way, they start their deliveries from the furthest distance, meaning they carry excess weight increasing fuel costs to customers. i spoke to a manager & explained i was now dealing with the complaint on behalf of my son & his fiancee as she is not in the position of knowledge that i am, having ran an haulage company & teaching retail management & customer service skills. I was informed on thursday, friday & today that i would receive a call on sunday. Today i have been told i am not allowed to because i am not the account holder??? They knew that & have agreed they have put my number to be called tomorrow. Would never shop here again! Edit