If I could I would give a minus 5 star rating but that's not possible. I have had two failed deliveries, now waiting on a third. Have had to re-arrange assembly and stay in for the third Saturday in a row. My order is over £1500, so you would assume that they would want to give a better standard of service. However ikea lakeside have failed as they have a glitch (basically my items were not there when the delivery driver went to load the vehicle ) this is utterly disgraceful and the compensation offered is an insult. I work in a customer service industry and I would never dream or envisage letting a clustomer down, let alone do it twice. I have said that I want to speak to a senior supervisor let's see how long that will take as a previous email went unanswered until I called.