I drove 1 hour to their store to buy an item that their website said was in stock. Could not find the item so I asked somebody to help me locate it. They said that they didn't have it in stock. I went home and checked online again thinking I had made a mistake. Their online site again said that they had 7 in stock at my store. I called customer service who also confirmed on their computer system that the item was in stock. I asked them to call the store to check and when they did the store said that they didn't have any in stock. I asked them to ship me one from their online store and waive the shipping charge since I drove all the way out there only to find that their system was incorrectly stating that the item was in stock. They refused to do so. I WILL NEVER SHOP AT IKEA AGAIN.