The delivery of our order (our new, urgently-needed wardrobe) was originally due on 19 September between 12:30 pm and 4:30 pm. An assembly (performed by a third party, but arranged for by IKEA) was scheduled for the next day. The delivery was delayed with a text giving no explanation whatsoever, just "your IKEA order is now set for delivery on 21 Sep." I called demanding an explanation and I was told there was a warehouse issue. That's fair enough, but 1) IKEA didn't call me me to agree on a suitable new delivery date, 2) IKEA didn't bother contacting the assembly company - and suggested I had to do it! After a surreal conversation with one of their representatives, I managed to reschedule a delivery for yesterday (Saturday 23) and an assembly for today (Sunday 24). I even got a text confirming the delivery for Saturday 23. But they didn't show up. Exactly, a delivery NO-SHOW! I called them demanding an explanation and a kind, but completely clueless woman told me the order was "lost". I managed to reschedule for Tuesday 26 but 1) they didn't tell me the time they will come (not even morning/afternoon/evening); 2) it is a very inconvenient day for me - as my wife will need to stay home and she had planned otherwise; 3) it is unclear to me whether the assembly company was promptly informed or not, and when exactly they will come to build the wardrobe. This is ludicrous and I urge you not to bother with these clueless and incompetent bunch. By the way, the idea of offering "assembly service" but in fact relying on a third party coming on some day after the delivery is silly, as it makes scheduling and rescheduling a nightmare, obviously. These people simply aren't capable of running this business.