IKEA has the worst customer service I have ever come across. They didn’t ship me a part that was needed to complete the bed I ordered. I sent an e-mail and called customer support 2 times. The 1st call lasted 20 mins. on hold with no one answering. I hung up in frustration. The 2nd call a day later resulted in 30 mins. on hold with no one answering either. That’s 50 minuets of my life I can’t get back. I don’t care what time of year it is, if they can’t have anyone answer a call within 20-30 minuets..they’re business practice is ridiculously horrible. Hire more people to answer calls..plain and simple. They are an international corporation and one would think, customers would come first. Obviously not. I will never purchase anything from them ever again.