I bought several items online. It took 12 days for it to be shipped and 16 days for delivery. Once it arrived, one of the two rugs was missing from the box. I checked the website and found the CS phone number, called it, and sat on the phone for 30 minutes before I finally gave up, ready to scream from listening to your incessant advertising pitches. YOUR CUSTOMER SERVICE sucks. I would add a screen print of the phone to prove the 30 minutes if there is an option on this review site.
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