Ikea US's customer service is (and I say this without hyperbole) the worst I've ever received. I've spent a total of 4 hours on hold over 5 phone calls. Some calls take over an hour (not an exaggeration) before you can even talk to a person. I've been promised call backs that never happened and refunds that never posted. The people you talk to seem competent, but the phone line is obviously VERY understaffed. And the complaints about really long hold times goes back over a decade. This is obviously a problem Ikea knows about, and just doesn't care.
Related Photos & Videos
