It has been just about a month since we bought IKEA online (over $2,000 worth of furniture)... the replacement order (to replace the broken part) has just been announced that it will be here in about another 10 days. They really should just not have an online retail store... at all... They have not given us any discount other than giving us free delivery after calling them a few times. A percentage off refund or something past free delivery would make me happier than what I would already get just ordering from Amazon. Until they change something, everyone should take their business elsewhere. This is pathetic.