Yikes, I wish I would have read these reviews before I agreed to having my IKEA order delivered. Same situation as the 67% of reviews below. Have a delivery date, no one shows, delivery to be rescheduled. Do not even try to call the IKEA customer support center unless you are prepared to wait over an hour before someone picks up the phone. If you are lucky enough to speak to someone after you have provided your information and concern, just be prepared they will not come back on the line. I am a nurse and have lost an entire day of work because I "thought" I would get my purchased as promised. The delivery contract you sign states you will be charged a fee if you reschedule your delivery. What happens when IKEA fails on their promise? Absolutely nothing!