I placed an online order on March 24 to replace bedroom furniture lost in a house fire. The estimated delivery date was April 4. I called on April 4 and no one could locate my order. The same issue every day between April 4 and April 13, when finally a manager said she would personally handle my order. Still no word about where the order was, or where the manager was, on April 16, so I cancelled the order. Now it's April 30, and IKEA has still not refunded the $1849 that they took out of my account on March 24. Poorest customer service ever.
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