Products are great, but customer service online is horrible. If you have a question about an order, check order status, or cancel an order be prepared to wait 90 minutes plus. Very poor method of online customer service. For a huge company they have no online Chat Session, and if you decide to email them it will take days for a response and typically get an automated response. I order a bed online 4 weeks ago for delivery yesterday. I took the day off and waited all day it never showed. After 3 hours of waiting online and being transferred they told me pretty much nothing and it was delayed and not sure when it will be delivered. Unacceptable! Got transferred to another line and waited another 45 minutes to cancel the order. I will NEVER purchase from them online again!!