ikea customer service is HORRIBLE. NO ONE ANSWERS THE PHONE WHEN YOU TRY TO CALL CUSTOMER SERVICE. THEY LEAVE YOU ON HOLD FOREVER. I GAVE UP AFTER 35 MINUTES. They were supposed to deliver a couch I bought online a week after I ordered it and they sent me an email at the last minute telling me that I needed to contact them to reschedule as they didn't receive the couch on time. When I called the delivery company they said it would take 4 MORE DAYS. INCOMPETENT JERKS. ANSWER YOUR PHONES ikea. The whole time I was on hold I had to listen to a recording telling me how easy it was to order online and have the merchandise delivered to my doorstep. Wow! Ordering online from ikea has been an ordeal. HORRIBLE SERVICE.