It all started when I ordered 5 items from IKEA online. Money was withdrawn immediately. 6 weeks later was my expected delivery date. No delivery arrived. No call. No email. Nothing. I waited 40min-1h on hold to get customer service. Realized that 5 sub-items to my order was missing which put my delivery from the transport company to my home on hold. Before finding this out! I was given the number of the transport company whom I called, who then told me IKEA forgot to supply some of the sub-items. Then I had to re-call IKEA, wait on hold for 40min. Then IKEA told me you have to call the transport company to find out which sub-items were missing. I said no way. You need to know which sub-items you did not send to them!! THEN, after this, IKEA explains that it will take another 6weeks to have my delivery! No way I said. So the option was to cancel the 5 missing sub-items and get a refund. Which I did. Then I drove from Greensboro to Charlotte to purchase the missing items from the IKEA store. I could not wait as I needed to mount my couch and guest bed for my family who were coming to visit. 6 weeks later....which leads me today.. I have made countless phone calls to IKEA. Never getting a straight answer for where my refund of 500 dollars is!!! Always getting the same answer 5-7 business days... Today I called and I was on hold for 20min, then hung up on. Then 35min hold, after they answered they said they would connect me to the refund department WHICH WAS A LIE. I was put back on hold for the main line. 45min later SOMEONE else answered, asking me what I needed help with.... THIS IS UNACCEPTABLE BEHAVIOUR!!!! I am so frustrated.