I placed an order on-line for two Gamleby chairs on August 29. 2018, with delivery expected September 11, 2018. When the chairs did not show up on the 11th, I called, and no one seems to know what happened to the order. They referred me to a resolution group, transferred my call, and an automatic voice menu hung up on me due to high call volumes. I tried to contact them again today, 9/12, and I could not get through any of the customer service numbers, for the same reason, call volume too high. This is entirely unacceptable and very frustrating to customers. I won't be shopping at Ikea again, you can bet on that.