I ordered 3 frameless mirrors online. 1 was damaged upon arrival so I attempted to call their customer service line. I received a message that they were "experiencing higher than normal call volumes and my call could not be completed at this time". So I hung up and sent a request with all of my order information for someone to contact me. After you submit the request it tells you someone will contact you within 48 to 72 hours......its been a week! The contact email that they have on the website came back to me and was undeliverable after I tried to send an email. I've attempted to call 3 additional times and receive the same message. I will NOT be ordering from IKEA again seeing as though I'm now stuck with a damaged mirror I lost money on and I cannot use!