We ordered a desk and paid the extra $20 to have it shipped to the Whitby pick-up point. On the day we had arranged a truck to pick up the desk, my wife could not make the one hour trip and we were worried that because it was purchased in her name I wouldn’t be allowed to pick it up for her. A call to PAUL at customer services set us at ease. He explained clearly what was necessary for me to pick it up for her and assured me I would have no problems in Whitby. He was absolutely right! I was in and out in 5 minutes or less. The staff at the Whitby pick-up point were very efficient and friendly.