I ordered a mattress which took over 1 week to deliver. Now the biggest issue was that before making an order I had phoned customer service just to let them know I would require help with setting up the delivery as I was unable to lift the items. I also did put a note on my special instruction. One of the team did call me afterwards and I explained my situation and it was agreed the delivery person would be notified about my special instruction. Some days to the delivery I received a text that the items would be delivered between 7am and 11am. I wonder if they are not aware that not everyone is jobless having to wait for 4hrs for delivery rather than being specific? A day before the delivery I got a call that my delivery would be between 7am and 9am and I would receive a call an hour before my delivery time. Of course I never received any call and the delivery came at 9.40am!! I would never purchase any item from them NEVER! AVOID THEM AT ALL COST!!!!!!!