I had a very unpleasant shopping experience with Ikea. I had placed order for a wall shelf and opted for truck service which includes assembly service. I paid a total of $107.83 ( $70 delivery fee, $4.93 assembly, shelf $32.90 as well as 7% GST). The item was delivered 2 days later and I was told by the delivery man that he is not the one who is doing the furniture assembly and i waited till late evening but no one came to do the assembly of the wall shelf. Hence I called Ikea customer service support and was told that they need to contact the delivery team- which is Ikea’s service provider -MGL SCM PTE LTD to get more details and they will return my call. As drilling could not be done after a certain timing so I have to wait till the next day for the assembly of my item. The next day, as I did not get a return call from the support staff, I called Ikea customer support several times and each time I call, the customer support office either told me that they could not reach the service provider or they will get the delivery team to call me, which they didn’t. This goes on for half a day. Feeling frustrated, I requested for a refund and intend to find my own handyman, but the amount to be refunded is only $4.93, meaning that I paid $70 just for delivery alone and this is really unacceptable. Hence I decided to wait for them to call me and confirm the assembly time. I did not receive any calls AGAIN. Out of frustration, I called ikea hotline and demanded that my case to get immediate attention and the customer support officer eventually told me that the delivery team will send someone down tomorrow at my preferred timing to do the assembly. The man who is doing the assembly will also give me a call to confirm and he did called me and said that he will come between 1 to 4pm. The next day, I waited for the person to come but no one turn up when it was already 4.30pm. As I have the person number, I called him to check whether he is coming to my house to assemble my item. And he told me that he is still stuck at another place doing work and may not be able to do the assembly for me today. Unable to make decisions, the man gave me his supervisor no to call. So I spoke to the supervisor who apologised for the delay and assured me that he will send another team of workers to do the assembly for me. Finally, the work is done in the late evening after so many calls are made to chase them. The service provider is not only unreliable, they also have poor planning and time management. This is not the first time that I purchased from IKEA but this time round, it caused me so much frustration that I will consider twice before I purchase from ikea. ikea should also consider sub contracting to a more reliable company to do the delivery and assembly to assure service quality.