Horrendous experience with IKEA France (and all online). Delivery didn't arrive. They acknowledged that it was 'lost' and under investigation and that funds (110 euros) would be refunded. It never was. Called three times - over an hour waiting each time. Unbelievable. Still not refunded. Not answered emails. THERE IS NO CUSTOMER SERVICE WHATSOEVER. DON'T EVEN TRY. Contacted HQ in Sweden even. Dismissive - told me to contact IKEA France. They just don't care. Thieves. Compare this to Amazon who will sort things out instantly (sorry, but it's true, no wonder they're so huge). Credit card company are pursuing case against them. That's all we can hope for.