Not only poor customer service, criminal fraud. They charge for the full order and send a package where 40% of items are missing. I finally get through to tell them and they reorder some, but not all, of the missing items. I am now on 19TH attempt to contact them again over a period of 10 days. The phone tree rejects all callers "we're unusually busy" and email never gets a response. There is no way to get through. In short: they charge you for everything, send some of it, and have no intent and as far as I can tell even no records of what they didn't send, But it may be IMPOSSIBLE to tell them. So you have to go to your credit card company if you want to recover. Huge cost to customer. And IKEA pretends they are all orderly and nice. Never have I ever seen such disdain.