Another review again about the disgraceful customer service - buyer beware!! The only way to get them to respond to an issue is by filing a claim with the BBB. Very easy process and the BBB was great, they responded right away!! So to all those who cant get through, try reporting to the BBB. It is such an absolute shame that customers who are having issues are completely ignored, via email AND their scam of a phone system. Just an awful way to treat your customers! People who purchase from IKEA are usually traveling long distances and might only find issues with the products when they get home to assemble. There is no way for these customers to get help via phone, its just unbelievable that this is allowed to keep happening. Shame shame on you IKEA. There are so many complaints and bad reviews on BBB, google..etc. about this very issue and nothing is being done to resolve it. Disgusting.