I bought 500 USD worth of furniture in Japan. Eight months later, I had to return to the US and sent back all furniture new, unused, with the packaging not even opened. IKEA Japan has a 365-day return policy and I have several emails acknowledging I was owed a full refund. And then, because of an error on their end, they could not process a refund to my American credit card! I didn't understand - it was a MasterCard that can be used internationally. It was the same MasterCard they had no trouble charging 500 USD in the first place. For four months I've been arguing back and forth with IKEA. They will only mail a check to a Japanese address; I asked them multiple times to contact IKEA US for me, so that my American CC could be refunded. They refused. I reached out to IKEA US for help - they also refused. This is a total scam.