We've approached ikea for remodeling of our kitchen they've suggested to pay 3000 so that the planner would visit our home and take the measurements and give us the design and we wouldn't have to visit the store until the selection of the counter top and other products. As told, planner has visited along with other personal and took the measurements (which also happened after many follow ups). They've sent us the plan which didn't include the whole kitchen but a part of it (which also was done late). Later after contacting the planner she said she would send the whole plan the very next day but it has been weeks that there is no progress nor the design was sent. They have not replied to calls or mails. Such a poor service. Didn't expect such a bad service from them. Being a reputed brand shameful for having done this. This is not the reason we have paid 3k.