Waited 35 minutes to speak to customer services as pax wardrobe had a damaged part. I was told I had to go back into store. I was told I wouldn't have to wait they would have the part waiting for me at customer services . When I walked in and ask the staff member on the leeds Returns counter , Jeri she said in a loud voice 'you need to wait like everyone else,' ... Meanwhile everyone else looked over at me pretty annoyed as it looked like I was queue jumping . I said ok, but I was told to present at the desk and you would have my replacement part waiting for me along with a gift voucher by way of apology , she shouted over in aloud voice , ' has anyone got something waiting for this lady or does she need to take a seat like everyone else ' ....So I sat down very embarrassed , sheepishly with everyone else giving me daggers for trying to queue jump. What a horrible shopping experience .... Let's see what happens when it gets to number 42