Never in my 59 years of life have I received such horrible customer service. I received a notice from ikea this morning saying my order was ready for pick up in Bayamon. I called in to ask them to deliver it to my home address. After being transferred 4 times and speaking with 4 different reps (none of them really seemed to want to help) they finally told me it would cost an adtl $55 dollars to deliver to my $51 dollar order to my home; when I placed the order, the delivery charge showed up as $8.95. Since I am a good 2 hours away and was not aware I needed to pick the order up in 48 hours, I asked what other options there were. the rep said I could cancel the order and wait for a refund. Unfortunatly I have absolutley 0 confidence that a refund would ever be issued and really have no desire to ever again call ikea for anything, much less to follow up on a refund. It would have been nice had the rep offered to cancel my order adn issue a new one w/ the $8.95 charge but that would be GOOD customer service which apparently is not what the IKEA reps are trained to provide.