As I write this, I have been on hold for 3 hours now - with stupid music playing and all I want to do is cancel an online order that I just found out cannot be installed in my house after all because of the type of securing needed (which was not relayed during the booking). If I had known, I would not have pressed that purchase button. Now I have been waiting 3 hours trying to get it cancelled before delivery and delivery charges. Emailed too, but then they say 96 hours to 120 hours which is about the time of delivery. What kind of service is this. Horrible. Still waiting online before I give up which I guess is what you want.