I went in store to purchase a few items and realized they were to big to fit in my car, so I decided to get it delivered from the Schaumburg location. While setting up the delivery I was asked to pick a timeframe, I picked 9am-1pm at 12:45pm I was called and informed that the delivery was going to be late (I had to ask how late) 1-2hours. (I already set up assembling of the product and is now forced to reschedule AND pay a cancellation fee) I called ikea 3 times was hung up on twice. The IKEA representative informed me that she was not going to refund me the delivery charges and I would have to go back to ikea Schaumburg (2 hours away from me) and I might get the delivery charges refunded. It's safe to say I will never shop, visit nor encourage anyone to ever shop at ikea again.