Tried to order a sofa for the "family price" yesterday, but the online system was not working. Told me to try again later. I kept trying throughout the day, with no luck. Then, today, I am able to order the sofa, but the "family price" is gone. I called Customer Service to inquire about purchasing the sofa with the "family price" since I was unable to yesterday. Victoria from Customer Service was not helpful at all. Even though the error was on their end and I could not order the sofa yesterday, I still cannot get the sofa for the "family price." With this COVID-19, they need to figure out their online system ASAP.