Ordered items online on 13/4/2020 (the first and the last time). Received a confirmation that it would be delivered in 3 working days. Given the COVID-19 situation I expected delays but not my parcel being never delivered. I received an sms on 17/4/2020 by speedpost that my parcel was arriving, my parcel never came. A check on speed post website showed failed delivery address not correct!!! Returning to sender. Wrote to ikea via email on 20/04/2020, only received an acknowledgement but no solution. Called ikea on 23/4/2020,hung on the line an hour before a "efficient" customer service officer by the name of Rara took the call. Her answer was very simple I need to check with speed post, wld you like to hold on the line or give u a call back? Asked if she would call me back by today and she answered definitely by today. I said OK. It has past more than a day and no call. I tried to call ikea and the line does not even go thru. Horrible customer service will never use their online services again.