We purchased the pack of two shoe storage boxes. Whilst we like the product, packaging or material issues may need to be addressed. We ordered online delivery. Unfortunately the in first pack one of the doors was cracked as was the base box on the second unit. We phoned and ordered a replacement. Good customer service as a replacement was sent straight away and arrived within two days. Unfortunately when the second pack arrived, despite this time being sent in a cardboard box rather than just cellophane, the corner of one of the doors was broken to and even worse extent and broken pieces were in the box(see photos) We managed for salvage two complete units from the four units despite still a few hairline cracks, which hopefully don’t develop further. Unfortunately good quality customer service and a good product is not matched by the quality of the material used or the packaging process.