1. waited for a supposed express order for more than 3 weeks. 2. order did not arrive despite Ikea sending me a message on the supposed delivery day that it would arrive between 10 and 14.00. 3. spent over 1 hour on the helpline 4. was told that the delivery company had made a mistake and delivery wasn't going to happen for another 5 days. 5. was not offered any type of compensation, apology, earlier delivery 6. was told I would be called back by Ikea - did not happen. 7. was told I would get confirmation of new delivery date. Did not happen. 8.Got an email with an order confirmation from 4 weeks ago - highly confusing. 9. 2 of the items had already been cancelled and Ikea sent me an email offering a refund. They managed to refund me for only 1 third of what they owed me. When I told the customer service agent, she said they had made mistake and she would correct it and I would be refunded immediately - did not happen. Worst customer service. Worst delivery.