Order placed early April 2020 and IKEA charged my credit card immediately. I could see that it wasn't being processed as the weeks rolled by. NO customer service to answer calls or email. A couple of items are no longer available. My credit card company had to get involved in order to get a refund. The very least they could do is NOT charge a person's card when they don't know when or if products will ever ship. ALL of the other retailers I've been ordering from during covid (and before) have been doing fine fulfilling orders and charging appropriately, even if it does take longer.