Just to echo what others are saying. Ordered a bed frame on 4/15/20. Received a confirmation email with an estimated delivery date of 5/10/20. I called on 5/6/20 to confirm delivery. After being disconnected 6 times I finally spoke to a person who told me that the shipping company would call me the day before with a 4 hour delivery timeframe. Of course, no call, no delivery. I have been trying to call every day since and there is just the recording saying that they are currently experiencing a high volume of calls and can't answer. You can't even talk to a person anymore. I tried to see if I could cancel my order on their website and lo and behold when I put my order number in the "track order" box it says "Sorry, we can't find your order". So at this point, they have charged me $472 and not delivered any product or even have a record of my order. I'm going to call my credit card to dispute the charges. This is ridiculous and illegal. I understand that COVID-19 is slowing things down, but they shouldn't be taking orders and charging people if they are unable to fulfill the orders. I will never shop here again, even after this pandemic is over. This is just bad business all around. I won't be surprised if they go out of business very soon.