I have had an order back ordered since the beginning of February. I understand that COVID has wreaked havoc on businesses. However, I go on IKEA's website and see that my items are available online and could be delivered to my home within 2 weeks. However, my backordered items are apparently not available. I have contacted IKEA about this and was told that the items apparently aren't in the distribution center. This makes absolutely no sense when I could go online and order the items and they can be delivered. Customer service is some of the worst I have ever experienced. I was on the phone over an hour--passed from one agent to the next with no help or real answers, and the issue was not resolved. Instead I was just told to wait and keep checking my e-mail. I need these items to finish a project. Once I receive them, I do not plan to ever shop at IKEA again--this has been a horrible process from start to finish.