I made an online research in IKEA website and found a very cool couch. The Kivik. I went to the Alfragide IKEA store in Portugal to see and try it. At that point, I spoke with a store assistant which recommended that I buy it online with delivery and montage. After paying it, I expected to receive it in my house on the date chosen by IKEA. It is now the 3rd time that this delivery is postponed. In all of these unfortunate postponements, i have only receive word of cancelation at the end of the day. I’ve used the chats and phone calls as a way to contact the services but with little success. I feel extremely disappointed for having my item delivery cancelled 3 times and for not being warned in advance (or in due time) of delivery cancelations.