IKEA Customer Services needs to be named and shamed. Training? What training? I didn’t believe the rumours until I experienced it first-hand. Edmonton Store, Tottenham, London. I asked to return an item that was purchased last year but was over 365 days ago, a generous returns policy by any measurement. However, I’ve been in extended Coronavirus lockdown for over 4 months. Why can’t they see that and allow me to return the unopened item? I had planned to spend the money and much much more in-store? The short-sighted, jobs-worth Customer Services Manager could have seen reason and exercised leniency in these extraordinary times. The bad experience has soured my previous delight when shopping at IKEA forever. I won’t be giving IKEA any of my custom ever again.